Return & Refund Policy

If you are not satisfied with your purchase, you can return your items within 30 days of receipt free of charge. Returned item(s) will be refunded. 

Refunds are generally processed within 5–10 business days after the returned item has been inspected and approved.

Refunds will be issued to the original payment method used for the purchase.

Non-returnable items include:
Personalized items
Gift cards
Clearance or final sale items (if applicable)
Used or damaged products caused by the customer

Missing Items：We will investigate with the shipping carrier and arrange a replacement or refund where appropriate.

Exchanges：We only replace items if they are defective or damaged. If you need to exchange an item, please contact us before returning your order.

The returns policy may vary during promotional periods, please check the terms & conditions of the promotion before placing your order.

For the return or exchange of sylphlines products purchased from any other authorized retailer please contact your retailer directly

Returns Process (excluding Black Friday and other Promotion)

For all returns, please contact support@sylphlines.com for your return label. Please quote your order number and the item that you would like to return and we will inform you of the next steps upon receipt of your email.

Damaged Items

If your items are received damaged, please send a photo with the damaged item along with your order number to support@sylphlines.com with the subject line: DAMAGED. This should be submitted within 14 days of receiving your order.

Items not received

If you have not received your full order, please contact us at support@sylphlines.com with the subject line: MISSING ITEM along with your order number.