Shipping & delivery

The time for order delivery is divided into two parts:

Processing time: Order verification, tailoring, quality, check and packaging. All orders are usually sent to our manufacturer for dispatch within 72 hours after the order is placed and payment is received.

Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination.

USA & Canada

Standard Shipping  takes 2-4 Weeks for delivery (IF YOUR ITEM IS IN STOCK)

AUSTRALIA & New Zealand

Standard Shipping takes 2-4 Weeks for delivery (IF YOUR ITEM IS IN STOCK)

U.K & EUROPE

Standard Shipping takes 2-4 Weeks for delivery

Others Countries

Standard Shipping takes 2-5 Weeks for delivery

**Some product might shipped out separately and arrive on difference time because we have warehouse from difference location. **

Tracking Numbers frequently take a few days to a week to update and display correct tracking information. Please use a 3rd party website such as https://17track.com to track your order.

Note that for some countries, shipping may take longer than estimated.

Depending volume of orders we are receiving, your shipment may take longer than usual. Rest assured, we are working hard to get everything out ASAP. We know it may be frustrating to wait longer than expected for your order, but the one thing we don’t want to do is sacrifice is the quality of our products. Thanks for understanding.

Customs & Duties：International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer.

Wrong Address：Customers are responsible for providing an accurate shipping address. We are not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information.

Changes Request

If you need to make changes to your order, please email us within 24 hours of placing your order at support@heakiex.com and we will be happy to make the required changes. If your order has already been shipped we will not be able to change it unfortunately. Please make sure to check you have selected the right size and color to avoid disappointment.